Policies
Code of Practice and student forms
Corporate social responsibility and sustainability
We are committed to contributing to the community and environment, while meeting the expectations of our students, employees, customers and suppliers.
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General policies
Find our general policies and statements, including our copyright and equality policies below.
If you have any questions about any of the policies, contact our Student and Customer Services team via email on customerservices@libf.ac.uk or phone at +44 (0)12 27818609.
Higher education programmes
Find below all the regulations and policies regarding our Higher Education study programmes.
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HESA (the Higher Education Statistics Agency) is the official body responsible for collecting and disseminating information about higher education in the UK. Since 2014/15 HESA has collected information from alternative HE providers such as the London Institute of Banking & Finance. Various pieces of legislation include obligations on HE providers to deliver information to government departments, funding and regulatory bodies, and other public authorities.
You may be asked to provide information about your experiences as a student in the National Student Survey or the Graduate Outcomes survey. Former students may have taken part in the Destination of Leavers from Higher Education survey. Full details of the data that we pass to HESA and the ways it is used is available in the collection notices on the HESA website.
Transparency information: the number of students who attained a particular degree or other academic award, or a particular level of such an award, on completion of their course with us.
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In 2019, the UK Standing Committee for Quality Assessment (UKSCQA) published a Statement of Intent proposing that Higher Education providers should publish a degree outcomes statement analysing their institutional degree classification profile and articulating the results of an internal institutional review.
This ‘Degree Outcome Statement’ provides clear assurance to students, stakeholders and the wider public on how the London Institute of Banking & Finance ensures the value of the qualifications it awards is protected.
The London Institute of Banking & Finance’s Degree Outcome Statement is updated and signed-off by the Board of Governors annually.
Read our Degree Outcomes Statement.
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Academic integrity and misconduct policy
Assessment irregularities policy
Assessment and feedback policy
Change of study intensity policy
Extenuating circumstances policy
Refund and compensation policy
Student misconduct and disciplinary policy
Terms and conditions of offer from June 2026
Terms and conditions of offer from July 2025
Apprenticeships
The following documents are specific to apprentices and their employers.
Where there is no specific policy in place for apprentices, the Higher Education policies above apply unless otherwise detailed in your Apprenticeship and/or Programme Handbook.
Professional qualifications
Find the policies and terms and conditions regarding our Professional Qualifications below.
If you have any questions about any of the policies, contact our Student and Customer Services team via email on customerservices@libf.ac.uk or phone at +44 (0) 1227 818 609
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Appeals policy and procedures
Assessment result enquiry policy
Certification policy
Complaints policy
Conflict of interest policy
PE AI Usage Policy
Reasonable adjustments policy and procedures
Recognition of prior learning policy and procedures
Special consideration policy and procedures
Student disciplinary policy and procedures
Student Academic Integrity Policy
Terms and Conditions for LIBF’s Professional Qualifications
Welsh Language Policy
Financial capability qualifications
Find the policies and terms and conditions regarding our Financial Capability qualifications below.
If you have any questions about any of the policies, contact our Financial Capability Support team via email on fcexams@libf.ac.uk or phone at +44 (0)12 2782 8234.
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Appeals policy and procedures
Assessment result enquiry policy and procedures
Centre arrangements policy and procedures
Centre malpractice and maladministration policy and procedures
Certification policy
Complaints policy
Conflict of Interest policy
Reasonable adjustments policy and procedures
Special consideration policy and procedures
Student malpractice policy and procedures
Terms and conditions for Financial Capability qualifications
Other policies
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Safeguarding and respect at Walbrook
Safeguarding at Walbrook is everyone’s responsibility and all staff receive training and support to ensure that the safety and wellbeing of everyone remains a top priority.
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Harassment and sexual misconduct
This page summarises Walbrook’s policies and procedures on harassment and sexual misconduct. It is the 'single comprehensive source of information' required by the Office for Students.